Terms & Conditions

  1. Passengers must check-in and are ready to board the vessel at least 15 minutes prior to the departure time. Freedom Exclusive Charters reserve the right to reassign seats if customers do not arrive by this time.
  2.  Any person who may be pregnant, suffer from back, neck or heart conditions, or have conditions that may cause a risk to their health, must notify Freedom Exclusive Charters or the Master of their vessel before departure.
  3. Prior to departure for snorkelling or other activities, all Adult passengers may be required to sign an Assumption of Risk Form. Minors require a parent or guardian to sign this form prior to departure. This Assumption of Risk Form is part of our terms and conditions of passage.
  4. Passengers agree to disclose any pre-existing medical condition or any other condition that may cause the passenger to suffer injury or aggravate a pre-existing medical condition during the transfer or charter.
  5. Freedom Exclusive Charters reserve the right to alter the price, departure time, departure point when required.
  6. In the event that Freedom Exclusive Charters needs to cancel a transfer or charter due to inclement weather or for any other reason, rescheduling options (subject to availability) will be made available and in the event, no options are available a refund will be issued.
  7. Cancellations by Charterer Cancellations outside of 14 days of departure date will incur a 20% cancellation fee of the total charter fee. Cancellations between 48 hours and 14 days from departure time will incur a 50% cancellation fee of the total charter fee. Cancellations within 48 hours of departure time will incur a 100% cancellation fee of the total charter fee.
  8. Freedom Exclusive Charters are not liable for any loss due to delays caused by unforeseen circumstances, including but not limited to inclement weather, marine incidents or breakdowns.
  9. Freedom Exclusive Charters recommends passengers take out travel insurance.
  10. Passengers must adhere to the directions given by the Master at all times.
  11. Passengers agree to indemnify us against any and all claims arising from their participation in the transfer or charter, including any and all claims for injury, damage or loss.
  12. Freedom Exclusive Charters reserve the right to refuse transfers or charters to passengers for whatever reason.
  13. Passengers may be filmed/photographed during their transfer or charter. Freedom Exclusive Charters reserve the right to use or reproduce any film/photos for any purpose without notification, compensation or payment.
  14. All bookings must be paid in full prior to the booking date.
  15. Freedom Exclusive Charters reserve the right to refuse service to those who are believed to be affected by alcohol or drugs and no refund will be provided.
  16. Refund Policy No refunds within 48 hours of departure unless the Operator cancels the activity due to waterway, or weather conditions, insufficient reservations or any other unforeseen event or circumstances. Otherwise, refunds are granted solely at the discretion of the Agent according to the Operator’s cancellation policy. Where there is a ‘no show’ without prior notification or cancellation in the required time are not eligible for a refund. Refunds may only be obtained from the Booking Agent. Note no transaction fee is refundable. Refunds are available for cancellations outside 48hrs for bookings made directly with Freedom Exclusive Charters.
  17. Freedom Exclusive Charters is the trading name of the ownership company Freedom Boat Charters Pty. Ltd. ABN 52 633 902 397.
  18. Privacy Policy
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